Delete Your Account

1. 1

   Before you start

   Account deletion is permanent. Because your account can hold real 24K digital gold and silver, you must first sell back any remaining metal to us at live market rates so your balance is zero. Sale proceeds are credited to your verified bank account.

2. 2

   How to request deletion

   Send an email to support@goldbuysell.in from your registered email address, with the subject "Delete my account", and include your registered mobile number. You may also call us at +91 92353 99991 (10:00 am to 7:00 pm, Mon–Sat). We verify your identity, then close the account and delete your personal data.

3. 3

   What data is deleted

   Your profile and contact details (name, email, mobile number, address), your saved bank/nominee details, and your app preferences are permanently deleted from active systems once your balance is zero and the request is verified.

4. 4

   What data is retained (and why)

   Certain records — completed transaction history, tax invoices and KYC identifiers (such as PAN) — must be retained after account closure to meet Indian tax, accounting and anti-money-laundering laws. These are kept only for the statutory retention period (up to 8 years, as required by law) and are not used for any other purpose, then securely deleted.

5. 5

   Timeline

   Deletion requests are actioned within 30 days of identity verification and settlement of any remaining balance. You will receive a confirmation once your account has been closed.

Need help? Contact support@goldbuysell.in or +91 92353 99991 (10:00 am to 7:00 pm, Mon–Sat). See also our Privacy Policy.